Frequently asked questions

All members under the age of 18 require parental/guardian consent as part of the Joining Process. Written consent and Junior Inductions must be completed before Junior Members can use the Club.

Club Lime has a variety of membership options to suit all your training needs. We provide you with the flexibility to train at as many of our facilities as possible with our Multi Club Memberships as well as having Single Club options for those who only want access to one specific gym.

No, at Club Lime our memberships are all rolling fortnight-to-fortnight options without a minimum commitment period. We allow all members to cancel at any time without incurring any termination fee. Members are just required to provide a minimum of 28 days' notice via the Member Portal online.

Members can suspend their Club Lime membership at any time via their Member Portal online. If you require a medical suspension, you must submit a valid certificate from your doctor stating that you are unable to train in order to process your request.

Suspension requests must commence from the next available direct debit date and are charged at $2.50 per week. Minimum hold requirement is seven days. If you are on a paid in full membership, we'll ensure your expiry is extended accordingly. Please note memberships cannot be cancelled during a suspension.

At Club Lime we understand that being able to train on your terms is important. Our Club Lime Flex App offers you the flexibility to train as often as you like without a gym membership. Download the Club Lime Flex App from either the App Store or Google Play Store; set up your account, purchase your preferred Flex Pass, and start training from there.

Apple: https://apps.apple.com/au/app/club-lime-flex-gym-pass/id1658456599

Android: https://play.google.com/store/apps/details?id=au.com.vivaleisure.club_lime_flex

Yes, corporate packages are available across all Club Lime facilities. If you wish to obtain some more information or subscribe to a corporate offering as a business, please email [email protected]

Club Lime accepts Fitness Passport across selected Club Lime sites. Fitness Passport will appear under the Membership types during the joining process if it is available at a particular location. If you're unsure or need further clarification, please contact us at [email protected] and we can assist you further. Please note a $69 activation fee applies to all Fitness Passport holders set up a membership at Club Lime.

You can update your information under 'My Details' section of the Member Portal online via the Club Lime website.

We welcome all members to submit Club Lime feedback by either speaking to Club Staff directly or reaching out to the Member Assist team. Club Contact details are listed on the Club Lime website while the Member Assist team can be reached via email at [email protected]

Access to Club Lime gyms is granted via the Member ID App on your phone. Download the app from the App Store or Google Play Store for quick and easy access to your gym. The Member ID App works the same way as a regular access pass and will provide 24/7 access at all Club Lime gyms, excluding those where 24/7 access it not available. The Member ID App is compatible with most iPhone and Android devices, however if you do encounter compatibility issues, please see staff at reception to purchase an Access Tag.

Unfortunately, this is something we cannot facilitate across any of our gyms. Unless your Home Club has a creche facility on site, children under the age of 13 are not permitted.

One of our friendly team members in Club will be able to help with questions you might have about any of our equipment on site.

Our gyms are generally at their busiest during peak hours before and after work Monday to Friday. Some facilities may also experience a lunch-time rush during weekdays too. However, busy periods can vary across each of our gyms. The Member ID App provides convenient visibility showing busy a Club may be at any time. Once you log in to the app click on 'Clubs' and select 'Club Loads' to see live data on how busy the gym is. You can also view Club Utilisation levels on the Member Portal online.

All members and guests are required to carry a towel with them while training. You'll need your own towel to dry off and to wipe down equipment after use. We also provide additional disinfectant wet-wipes at the gym to ensure equipment is kept sweat-free for the next member.

Lockers and/or pigeonholes are provided for members and guests to use across most Club Lime gyms. Lockers are only available for use during your time in the club, members/guests cannot store items in the gym overnight. While care is taken to ensure the security of our lockers/pigeonholes, we do not accept responsibility for any loss, damage or theft of items brought onto the premises.

Please contact your club directly if you notice you are missing something so we can check lost property if someone has handed it in. However, Club Lime cannot be held responsible for mislaid items.

If you lose your Access Pass you can report this via your Member Portal online. But don't worry, you'll still be able to access the gym via the Member ID App on your phone. If you need to purchase a replacement tag due to compatibility issues with your mobile phone, please see staff at reception during staffed hours.

Swimming Pools are available at Club Lime ANU (ACT), Club Lime CISAC (ANU), Club Lime Five Dock (NSW) and Club Lime Norman Park (QLD).

Group Fitness is available across selected Club Lime sites. Please visit the CLUBS section of the website for further information on the services available at each of our locations.

Don't worry, our fully trained team will know what to do and assist with guiding all members & guests to safety. In the event of an alarm sounding during unstaffed hours, please press the nearest Emergency Duress button for further assistance.

All Club Lime staff are First Aid and CPR trained. In the unlikely event that someone is injured, there are first aid boxes located in the gym. We also have Automatic External Defibrillators (AEDs) on site.

Results vary from person to person and depend on several factors including how often you attend, your style of training, nutrition and what your goal is. But with motivation, a balanced diet and regular training you will start to see some positive changes within a couple of weeks. We have qualified Personal Trainers on site who can also help you work towards achieving your fitness goal.

At Club Lime we want to help you reach your goals and create a fitness lifestyle that lasts. Our team members are always on hand to help with advice on training & nutrition. We have industry leading instructors and Personal Trainers ready to motivate you throughout your fitness journey. Reach out to one of our fitness pros to have access to all the support, motivation, and fitness expertise you could need.

Yes, but we would recommend you get the all-clear from your doctor before you work out. We may also require medical clearance to be provided so please ensure you have that at-hand also. If you need some guidance on working around a specific injury/illness, please get in touch with one of our Personal Trainers for advice and support.

Not at all. We welcome members from all stages of their fitness journey. If you're unfit, this is the best place for you!

Our classes are suitable for all fitness levels and can be modified to suit you. There is plenty of variety to ensure there is a class to suit all training styles so don't be afraid to try something new.

We would hate to see you leave so please reach out to a friendly member of staff to explore some alternative options that we have available. At Club Lime members can cancel at any time without incurring any termination fee. Members are just required to provide a minimum of 28 days' notice via the Member Portal online. Please note any outstanding fees will need to be paid prior to submitting your cancellation request.

If you're a new member who has joined Club Lime in the last 7 days and have changed your mind, please let us know so we can assist you with getting your account cancelled. Club Lime offers a 7 Day Cooling Off Period where you can cancel your membership at any time before 5:00pm on the 7th day following the Join Date. If you choose to cancel within the 7 Day Cooling Off Period, we will refund any fees paid excluding the Activation Fee and Administration Fee.