In this notice, "The Club Group", "our", "we" or "us" means The Club Group Pty Ltd (ABN 44 106 378 947), The Club Group Trust Pty Ltd (ABN 12 729 195 122), The Club Group Management Pty Ltd (ABN 98 677 849 462) and Club MMM! Pty Ltd (ABN 94 133 915 036).
At Club Swim we value our customers feedback. In fact, we also value our prospective customers feedback. If you would like to send feedback directly to the Management at Club Swim then please complete and submit the form below:
* — indicates mandatory form field...
Complaints Handling Policy:
- Consumer complaints are to be submitted to Management in writing. This can take place in either of the following forms:
- Online submission using this form
- Submission of Customer Feedback Form
- Formal Letter addressed to Centre Manager
- Via email to #EmailAntiSpam('email@example.com')#
- Upon receipt of a formal consumer complaint, Management will investigate the legitimacy of the complaint and act to resolve the matter to an acceptable and satisfactory standard.
- Management will contact the complainant if requested to respond to the nature of the complaint. Responses to complainants will be done so in writing within seven (7) days upon receipt of the formal complaint.
- The complainant must furnish Management with either a postal mailing address or an email address in order for a formal respons to the respective complaint to be tendered.
- Management reserves the right not to respond to any complaint which is abusive, defamatory, slanderous, or derogatory to the centre, its Staff or its Management.